Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Due to the delicate nature of transporting art, returns and exchanges are only offered on prints or original works for damage or defect.

 All artwork is handled with the utmost care during the printing and packaging process. In the unlikely circumstance of your delivery being damaged in transit, please photograph the packaging PRIOR to opening the delivery and then photograph the damaged art inside.

Send images to art@pollaposavec.com and pending the outcome of an assessment, I will replace your print with an identical one. For originals that are damaged during transit, replacement or refund can be negotiated.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at art@pollaposavec.com

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges 

Refunds
We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at art@pollaposavec.com